Refund Policy
Last Updated: February 12, 2026
Please read below to understand why and how you can evaluate the product before buying.
🔬 Multiple Ways to Evaluate Before Buying
You have NO EXCUSE for requesting a refund because we provide multiple ways to evaluate the software completely FREE:
Use MT4 Strategy Tester to backtest the EA on historical data. Test different settings, timeframes, and see years of simulated performance - all before spending a single dollar.
Run the EA on a demo account with virtual money. Zero risk, real market conditions. Test for days or weeks until you're confident.
Take your time. Our verified results and this offer are public — review everything, then decide when you are ready.
Check our Myfxbook verified results. See real account performance, drawdown, and trading history before you decide.
⛔ THEREFORE, NO REFUNDS WILL BE ISSUED FOR:
- "The EA doesn't work as expected" - You could demo-test it before going live
- "I'm losing money" - You could have tested on demo first
- "The backtest looked different" - We warned you backtests ≠ live results
- "It doesn't work with my broker" - You could demo-test with your broker first
- "I changed my mind" - The verified results were public before you bought
- "I didn't have time to test" - That's not our responsibility
Why No Refunds?
We have a strict no-refund policy for the following reasons:
- Digital Product: Once the license key and software are delivered, they cannot be "returned" like a physical product.
- Verified Track Record: Our full performance is publicly verified on Myfxbook so you can evaluate before purchasing.
- Immediate Access: License keys provide instant access to the full software.
- Abuse Prevention: Prevents abuse of the refund system by those who would use the software and then request a refund.
- Trading Results Vary: Trading performance depends on many factors outside our control (market conditions, broker, settings, etc.).
Refund Eligibility
- ❌ Trading losses or poor performance
- ❌ Change of mind / buyer's remorse
- ❌ Did not read the documentation
- ❌ Incompatible broker (check requirements)
- ❌ User error or misconfiguration
- ❌ Expected different results
- ❌ Found a cheaper alternative
- ❌ No longer want to trade
- ✅ Duplicate charge (technical error)
- ✅ License not delivered within 24h
- ✅ Charged wrong amount
- ✅ Unauthorized transaction (fraud)
* Exceptions must be reported within 48 hours with proof
How to Request an Exception
If you believe you qualify for an exception (see above), please:
- Contact us within 48 hours of purchase
- Email us at support@goldenviperea.com with subject: "Refund Exception Request"
- Include your order number and detailed explanation
- Provide proof of the exceptional circumstance
We will review your request and respond within 3 business days.
Chargebacks
⚠️ Warning About Chargebacks
Filing a chargeback with your bank or credit card company without first contacting us is considered a violation of our Terms of Service. Chargebacks will result in:
- Immediate termination of your license
- Permanent ban from future purchases
- Potential legal action for fraud
Please contact us first at @viprasol_help to resolve any issues before initiating a chargeback.
Frequently Asked Questions
Q: Can I get a refund if the EA doesn't make money?
No. Trading results vary and are not guaranteed. Our performance is publicly verified on Myfxbook so you can evaluate it before purchasing. Past performance is not indicative of future results.
Q: What if my broker doesn't work with the EA?
We recommend reviewing our verified Myfxbook results before buying and demo-testing after purchase. Broker compatibility requirements are listed on our website. It is your responsibility to ensure compatibility before purchasing.
Q: Can I transfer my license to someone else?
No. Licenses are non-transferable and tied to your account. Attempting to sell or transfer your license violates our Terms of Service.
Q: I was charged twice — can I get a refund?
Yes. Duplicate charges from a technical error are one of the few refundable cases — contact us within 24 hours with proof and we will refund the duplicate.
Q: Can I get a partial refund?
No. We do not offer partial refunds under any circumstances.
Q: How can I evaluate before buying?
Review our publicly verified Myfxbook account — every real trade, drawdown and result is public. That is the honest way to evaluate before you buy.
Our Commitment
While we maintain a strict no-refund policy, we are committed to:
- Quality: Continuously improving and updating the software
- Support: Providing helpful customer support via Telegram
- Transparency: Being upfront about what the software can and cannot do
- Transparency: Publicly verified Myfxbook results for honest evaluation
Contact Us
If you have questions about our refund policy, please contact us:
- Email: support@goldenviperea.com
- Telegram: @viprasol_help
- WhatsApp: +91 96336 52112
Remember: Review our verified Myfxbook results before buying, and demo-test after purchase before going live. By purchasing, you acknowledge that you have evaluated the product and agree to our no-refund policy.