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Refund Policy

Last Updated: February 12, 2026

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ALL SALES ARE FINAL
Due to the digital nature of our product, all purchases are non-refundable.
Please read below to understand why and how you can evaluate the product before buying.
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VERIFY BEFORE YOU BUY
Our full trading track record is publicly verified live on Myfxbook, so you can inspect every real trade, drawdown and result before spending a dollar.
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Verified live on Myfxbook
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Every real trade public
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Full drawdown history public

🔬 Multiple Ways to Evaluate Before Buying

Because the entire live track record is public, you can make a fully informed decision before you buy — no demo and no refund required:

🔬 1. Inspect the verified Myfxbook

Every trade runs on a real, third-party-verified live account. Review the win rate, the maximum drawdown and the full trade history — all before spending a single dollar.

⏱️ 2. Take your time

There is no countdown and no pressure. The verified results are permanent and public — review them for as long as you need, then decide when you are ready.

⏱️ 3. Ask before you buy

Not sure it fits your broker or account size? Message us on Telegram or at support@goldenviperea.com before purchasing and we will answer honestly.

📈 4. Review Our Results

Check our Myfxbook verified results. See real account performance, drawdown, and trading history before you decide.

⛔ THEREFORE, NO REFUNDS WILL BE ISSUED FOR:

  • "The results were different for me" - Past performance is not indicative of future results — we state this clearly
  • "I'm losing money" - Trading carries real risk; the verified results and full drawdown were public before you bought
  • "The backtest looked different" - We warned you backtests ≠ live results
  • "It doesn't work with my broker" - Broker requirements are listed; ask us before buying if unsure
  • "I changed my mind" - The verified results were public before you bought
  • "I didn't have time to test" - That's not our responsibility

Why No Refunds?

We have a strict no-refund policy for the following reasons:

Refund Eligibility

❌ NOT Eligible for Refund
  • ❌ Trading losses or poor performance
  • ❌ Change of mind / buyer's remorse
  • ❌ Did not read the documentation
  • ❌ Incompatible broker (check requirements)
  • ❌ User error or misconfiguration
  • ❌ Expected different results
  • ❌ Found a cheaper alternative
  • ❌ No longer want to trade
✅ MAY Be Eligible (Exceptions)
  • ✅ Duplicate charge (technical error)
  • ✅ License not delivered within 24h
  • ✅ Charged wrong amount
  • ✅ Unauthorized transaction (fraud)

* Exceptions must be reported within 48 hours with proof

How to Request an Exception

If you believe you qualify for an exception (see above), please:

  1. Contact us within 48 hours of purchase
  2. Email us at support@goldenviperea.com with subject: "Refund Exception Request"
  3. Include your order number and detailed explanation
  4. Provide proof of the exceptional circumstance

We will review your request and respond within 3 business days.

Chargebacks

⚠️ Warning About Chargebacks

Filing a chargeback with your bank or credit card company without first contacting us is considered a violation of our Terms of Service. Chargebacks will result in:

  • Immediate termination of your license
  • Permanent ban from future purchases
  • Potential legal action for fraud

Please contact us first at @viprasol_help to resolve any issues before initiating a chargeback.

Frequently Asked Questions

Q: Can I get a refund if the EA doesn't make money?

No. Trading results vary and are not guaranteed. Our performance is publicly verified on Myfxbook so you can evaluate it before purchasing. Past performance is not indicative of future results.

Q: What if my broker doesn't work with the EA?

We recommend reviewing our verified Myfxbook results before buying. Broker compatibility requirements are listed on our website. It is your responsibility to ensure compatibility before purchasing.

Q: Can I transfer my license to someone else?

No. Licenses are non-transferable and tied to your account. Attempting to sell or transfer your license violates our Terms of Service.

Q: I was charged twice — can I get a refund?

Yes. Duplicate charges from a technical error are one of the few refundable cases — contact us within 24 hours with proof and we will refund the duplicate.

Q: Can I get a partial refund?

No. We do not offer partial refunds under any circumstances.

Q: How can I evaluate before buying?

Review our publicly verified Myfxbook account — every real trade, drawdown and result is public. That is the honest way to evaluate before you buy.

Our Commitment

While we maintain a strict no-refund policy, we are committed to:

Contact Us

If you have questions about our refund policy, please contact us:

Remember: Review our verified Myfxbook results before buying. By purchasing, you acknowledge that you have evaluated the product and agree to our no-refund policy.